Terms and Conditions

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THIS IS A BINDING CONTRACT. These terms and conditions (the “Terms”) are the only terms that govern your order.

Dumpsite Locations

For all deliveries, placement of product is on the driveway or on any reasonable hard surface. Deliveries requested to be dumped in areas other than driveways are left to the discretion of drivers. Area for the dump must be a hard (pavement, packed gravel or cement) and level surface and have ample clearance for truck width, length and raising the dump bed. Please keep in mind that delivery trucks “dump” and the Customer accepts responsibility to ensure the area is clear of overhead obstructions such as tree limbs, powerlines or basketball hoops. Dumps may not be able to be completed on steep drives with grades > 10%. If the dumpsite has overhead obstructions or access limitations (such as vehicles blocking access) or other circumstances that prevent delivery at the designated dump site, drivers may attempt to dump the product at an alternate location. If no reasonable alternative dump site appears to be available, the customer will be charged the delivery fee and customer will be contacted to arrange a second delivery. Customer may also incur a 2nd delivery charge.

Access to Property

By completing your order with AMP, you grant permission for Drivers to dump landscape materials at designated sites. Customer acknowledges that neither AMP nor Drivers are responsible for property damage including but not limited to: cracking or staining of driveway surfaces, landscape and/or lawn damage, or other property damage. Customer assumes full responsibility for products unloaded in public right-of-ways (including the risk of damage or injury to others).

Dyed Mulch Recommendations

If you are ordering color-enhanced mulch, please note that the environmentally-safe mulch dye can cause discolorations and/or stains to driveways, vinyl siding or any light colored material. Neither AMP or Drivers are liable for any such discolorations. Please consider marking the dump site with a tarp if discoloration is a concern to you.

Cancellations, Rescheduling & Returns

Orders can be canceled or rescheduled no less than 24 hours prior to your scheduled delivery window. Please contact us or email us at sales@americanmulchproducers.com should you need to reschedule or change your order. Orders returned at site before dumped will be charged the delivery fee associated with order. Refunds are not provided for bulk mulches or any other products dumped at the delivery site.

Privacy Policy

AMP collects certain Customer information as a part of our ordering process, including name, address, login credentials, email address, and credit card information. Our ecommerce platform is powered by Shopify. Your financial information will not be saved on AMP servers nor shared with 3rd parties. We take your privacy very seriously. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.